REFUND & RETURN POLICY

 

Effective Date: 01/03/2026

 

At OANY LIMITED, customer satisfaction is important to us. Please read our policy carefully.

 

1. Eligibility for Returns

You may be eligible for a return if:

• The product delivered is damaged or defective
• You received the wrong item
• The issue is reported within 48 hours of delivery

 

2. Non-Returnable Items

Due to the nature of our products (especially health-related items), the following are NOT eligible for return:

• Opened or used products
• Products with tampered packaging
• Products returned after 48 hours of delivery

 

3. Refund Conditions

Refunds will only be approved if:

• The return meets the eligibility criteria
• The product is unused and in original condition

Once approved:

• Refunds may take 5–10 business days to process
• Refunds will be issued via the original payment method or agreed alternative

 

4. Shipping Costs

• Shipping fees are non-refundable
• Customers may be responsible for return shipping costs unless the error is from us

 

5. Order Cancellation

• Orders can only be cancelled before they are shipped
• Once shipped, cancellations are not allowed

 

6. Failed Delivery / Wrong Address

• Customers must provide accurate delivery details
• We are not responsible for failed deliveries due to incorrect information
• Redelivery may attract additional charges

 

7. Contact for Returns & Complaints

To request a return or report an issue, contact us immediately:

 

OANY WELLNESS (a division of OANY LIMITED)
Website: www.shop.oany.com.ng
Email: oanylimited@gmail.com
Phone: +2349137476670

@ OANY LIMITED